Privacy Policy

1. Controller

Pixo Repair, Roeselare 8800, Belgium.
Email: pixorepair@outlook.com

2. What Data We Collect

We process only the data strictly necessary to provide our services:

• Contact data: name, email address, phone number — when you contact us for a repair quote.
• Device information: device type, model, and issue description — to provide an accurate repair quote.
• Analytics data: anonymized usage statistics via Google Analytics (see Section 6).

3. Legal Basis (GDPR Art. 6)

• Art. 6(1)(b): Processing necessary for performance of a contract (repair service).
• Art. 6(1)(f): Legitimate interest in website analytics and security.
• Art. 6(1)(a): Consent for non-essential cookies (analytics).

4. Data Retention

Contact and repair data is retained for 2 years after service completion for warranty purposes, then permanently deleted. Analytics data is retained for 14 months.

5. Your Rights

Under the GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Restrict or object to processing
• Data portability
• Lodge a complaint with the Belgian Data Protection Authority (GBA/APD)

To exercise these rights, email pixorepair@outlook.com.

6. Google Analytics

This website uses Google Analytics 4 with IP anonymization enabled. Analytics cookies are only set after you consent via the cookie banner. You may withdraw consent at any time via your browser settings or the cookie settings on this site.

7. Third-Party Services

• Google Fonts: Loaded from Google's CDN. Google may collect your IP address. See Google Privacy Policy.
• Cloudflare: Hosting and CDN provider. See Cloudflare Privacy Policy.

8. Data Security

We implement appropriate technical and organizational measures including HTTPS encryption, access controls, and regular security reviews.

9. Changes

We may update this policy. Material changes will be noted at the top of this page with an updated date.